Privacy Policy
This Privacy Policy applies to the STB-related websites (“Services”) operated by Syntekabio, Inc. (“the Company”). The Company values the protection of users’ personal information and processes such information safely and lawfully in accordance with applicable laws.
1. Collection of Personal Information
The Company may collect the following categories of personal information. The specific items collected may vary depending on the purpose of collection.
Required information: name, email address, contact details (mobile or landline), company or organization name, job title, inquiry details/current concerns (personal information may be included depending on the free-text input), preferred content type, branding tasks, estimated budget, estimated timeline, investment stage
Optional information: how you learned about us, URL of currently operating website
Automatically collected information: IP address, browser information, device information, access time, service usage records, etc.
Customer Journey Data (information automatically generated and collected during website usage): Website activity data such as access IP, browser and operating system information, device details, access time, referral source, page visits, and navigation history may be automatically collected. This information is gathered through web log analysis and lead management tools, including Recatch, and is used to improve service quality, optimize customer inquiries and responses, and analyze marketing performance.
※ Data collection may be restricted depending on certain browser settings (e.g., cookie blocking, tracking protection features).
2. Method of Collection
The Company collects personal information through the following methods:
When submitting inquiries or requests directly on the website
When registering for events or promotions
During the use of services provided by the Company
When filling out consultation information related to business or services
Automatic collection of customer input information and website activity data through the Recatch solution
Collection of traffic and behavioral data through other web log analysis tools (e.g., Google Analytics)
When participating in marketing activities (e.g., surveys, feedback)
3. Purpose of Collection and Use
The personal information collected is used for the following purposes:
Responding to inquiries and providing service-related guidance
Providing information on new services and technologies
Improving services and conducting internal analysis
Responding to violations of laws and terms of use
Lead conversion and advanced marketing through customer journey analysis
4. Retention and Disposal of Personal Information
The company promptly disposes of collected personal information once the purpose of collection has been fulfilled. However, if retention is required under applicable laws or internal policies, the information will be kept as follows:
Consultation records: retained for a minimum of 3 years
Retention required for compliance with legal obligations under relevant laws: retained for the period specified by the applicable law
Customer Journey Data (web log and analytics information): Anonymized within 30 days after collection, and anonymized data is not stored separately except for statistical and analytical purposes.
5. Provision of Personal Information to Third Parties
The company does not provide personal information to external parties without the user’s consent, and makes exceptions only in the following cases:
When the user has given prior consent
When required by law (e.g., requests from investigative agencies, courts, etc.)
6. Outsourcing of Personal Information Processing
For smooth service delivery, the company outsources certain tasks as follows:
Contracted company: Business Canvas Co., Ltd. (Service: Recatch)
Delegated tasks: Operation of the real-time consultation and lead collection system
The company manages and supervises the contracted company through agreements to ensure compliance with relevant laws and the safe handling of personal information.
7. Rights of Users and Legal Representatives
Users may exercise the following rights at any time:
Request access to, correction of, or deletion of their personal information
Withdraw consent to the collection and use of personal information
Request suspension of personal information processing
Requests can be submitted via the company’s official email or customer service center, and the company will respond promptly.
8. Measures for the Protection of Personal Information
To ensure the security of personal information, the company implements the following measures:
Minimizing access rights and strict access control
Encrypting sensitive information during storage
Conducting regular security inspections and employee security training
9. Measures for the Protection of Personal Information
Name: Ilmoon Jang
Department/Position: Marketing Division/Digital Business Team
Email: imjang@syntekabio.com
Phone: +82-70-7663-0986
Inquiries regarding personal information can be submitted through the above contact details, and the company will respond promptly and sincerely.
10. Amendment of Privacy Policy
This Privacy Policy may be updated without prior notice due to changes in relevant laws, company policies, or services. Any updates will be announced on this website.
Effective Date: September 1, 2025
This policy applies only to STB landing pages and consultation services. Other services or affiliated platforms may be subject to separate policies.